A little over a year ago, surprised and upset a lot of MSPs by shutting down the free version of their popular remote PC access service. LogMeIn wasn’t the first service of its kind, but it was arguably the most popular because it was easy to use and free. Although LogMeIn sells a professional version, a lot of MSPs decided to look elsewhere. When I worked in IT, we used a combination of LogMeIn and Windows Remote Desktop depending on the customer and what needed to be done. A good remote PC access service is one of the most important tools for any service provider who hopes to help clients remotely, so this week, I want to take a look at the remote desktop market and attempt to answer the question: has anyone been able to fill the hole left by LogMeIn? Even if you’re happy with the product you use today, it’s not a bad idea to see what else is happening in such a crowded field of players.
RealVNC With over a billion downloads, is the de facto standard for controlling remote computers. Some might even say VNC became too popular when the original developers commercialized the product under the RealVNC moniker. VNC is an open-source remote-control and display technology that is implemented by a number of companies that are worth a look, including RealVNC, and. Offers a free product for private use, but also sells personal and enterprise editions with advanced features such as 256-bit AES encryption and file transfer. MSPs searching for a solid product that’s been trusted by IT for many years would do well to consider RealVNC. Free version: Yes Commercial versions: $30 to $44/desktop. TeamViewer Although I have mixed feelings about, I’m including it here because it does remote access as good as any product I’ve used.